Business Communication MGT3201.2 L, Dostiyarova Alima

Тақырыптар бөлімі

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  General information

  
  

  • Link to the zoom:
    https://zoom.us/my/alimadostiyarova
    

    
    

  • Glossary Сөзтізбек

    
    

  • If some technical problems, visit help desk at 

    https://kimep.kz/en/blog/2020/04/02/help-desk-contacts/kimep.kz 

  • Topics for final presentations Қор

    1.Non-verbal communication

    2.Making presentations: the art of presentations

    3.Passing an interview: writing CV and Job interviewing process

    4.Corporate culture: best practices of successful companies

    5.Personal branding: how to build your image

    6.Business Etiquette

    7.Communication in social media (e.g. Instagram, tik-tok, Linkedin, Facebook)

    8.Emotional intelligence in teams

    
    
    

  • https://play.typeracer.com/
    Announcement! Competition! 
    Blind typing competition for the higher speed and accurate blind typing!
    There will be counted: 
    - wpm/words per minute
    - accuracy
    The competitors will get additional bonuses:
    I place - 3 bonuses
    II place - 2 bonuses
    III place - 1 bonus
    The competition will take place on June
    

  • Criteria for presentation Қор
  • Syllabus Summer 1, 2022 Қор
  • 	List of groups and topics
    	##	Topics	Students groups	Date of presentation
    	1	Personal branding	Asem, Danelya	14.07
    	2	Communication in Social media	Ulpan and Ayaulym	13.07
    	3	Emotional intelligence in teams	Nurai and Akylbek	15.07
    	4	Corporate culture: best practices of successful companies	Aigerim and Asyl	11.07
    	5	Business Etiquette	Alibek and Inho	12.07
    	6
    	7	Final assessment: case discussion		take home exam

    https://docs.google.com/spreadsheets/d/1K1o6p4RnPTnl86I1qvh1OKEHSYXEbWv8KJxR60eN_0E/edit#gid=0
    

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  Resources: books, articles

  • Business Communication Today - coursebook URL

    https://drive.google.com/file/d/1LBS-QxYWkqa-pHlkfeHgksfyMsu2othv/view?usp=sharing
    

  • Guide to managerial communication. Mary Munter Қор
  • Planning your presentation Қор
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  Introduction_May 30-June 3

  • Academic Writing vs Business Writing Қор
  • HW # 1.(1 point) Academic Writing vs Business Writing_till Monday (June 13, 2022) 18:00 Assignment
  • You-attitude approach Қор

    Write two messages to two different audience (you choose)

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  Topic 1. Introduction to Business Communication

  • Lecture 1. Achieving success through effective Business Communication Folder
  • Templates_Business Letter&Strategy Memo Folder
  • Effective and poor email examples Қор

    Slides 8 and 9

    Compare two examples of written emails: More examples in Chapter 1 (pp.45-46, 63- 64)

  • Example 1 Letter to students: San-Diego Zoo trip Қор
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  Topic 2. Week 2: June 6-June 9. Mastering Team skills and Interpersonal communication

  • EXCEL INDUSTRY_CASE 1 for June 2-3 Қор
  • Lecture 2. Mastering Team skills Folder
  • Sample_Business Letter Қор
  • Sample_Business Strategy Memo Қор
  • Writing Business Letter_video recording Қор
  • Writing Communication Strategy Memo Қор
  • Excel Ind_discussion Қор
  • HW # 2: (2 points) Writing Business Letter and Strategy Memo based on Excel Ind case: Deadline June 13, 18:00 Assignment

    Write:

    1. Business Letter to the audience you would like (choose your audience)

    2. Write Strategy Memo and provide clear recommendations (Memo to President of Excel Ind)

    Total - 2 points

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  Topic 3. June 13-June 16. Supportive Communication. Coaching and Counseling

  • Supportive Communication Folder
  • Checking your responses Қор
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  Midterm 1. Grades are posted

  • Midterm 1. June 14. 2022 Тест
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  Topic 4. Planning, Writing and Completing the business messages

  • Recording of Guest speaker's presentation: Linkedin level-up skills. Guest speaker: Zhama Ryskulova URL
  • Planning business messages Қор
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  Topic 5. Writing Routine and Positive Messages

  • Writing Routine and Positive Messages Қор
  • Spartan Ind. case Қор
  • Homework # 4. (2 points). Spartan Ind. Deadline -.Due to 20 June at 18:00 Assignment

    Spartan Ind. 

    1. Write Communication Strategy Memo with clear recommendations

    2. Write Positive Letter (direct approach)

    
    

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  Topic 6. Writing Negative Messages. Practice

  • Writing Negative Messages Қор
  • Class activity

  • Additional reading

  • Articles McKinsey Company Қор

    Leadership in crisis

    Responding to coronavirus

  • HW # 5. Writing Negative Message: Based on the case "Spartan Ind." Due to Monday, June 27, 2022, 18:00 Assignment
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  Topic 7. Writing Persuasive Messages

  • Persuasive Messages Қор
  • Video for persuasive messages

  • Steve Jobs speech "How to live before you die" URL

    https://www.ted.com/talks/steve_jobs_how_to_live_before_you_die
    

  • Looking at persuasive specific techniques in speech URL
  • Michelle Obama's speech moves many to tears in Charlotte: URL

    
    

  • One of the Greatest Speeches Ever by Oprah Winfrey (Law Of Attraction): URL
  • Put God First - Denzel Washington Motivational & Inspiring Commencement Speech URL
  • All right! All right! All right! Matthew McConaughey at Oscar ceremony URL
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  Topic 8. Communicator's strategy. Persuasive speeches

  • Communication strategy Қор
  • HW # 6. Persuasive speech at the "OSCAR Ceremony" due to June 30 Assignment

    Dear students, please, add a link to the speech in the word document in your script and download the word document to the Moodle.
    
    

    Imagine that you have a speech at the Oscar Ceremony. 

    Grand hall. Spectators, Music. Applause. 

    Your name is announced as a winner. Now You are staying on the scene.

    You are going to give a speech. 

    Assignment: write a transcript of the speech. Record Your speech as the video (1-2 min).

    Download your video as a mp4 or flv format and transcript of the speech (word format)

    Good luck! Take Fun!

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  Topic 9. Speaking Verbal Structure: Making and Delivering Presentations

  • Speaking Verbal Structure Қор
  • Making Presentations as Steve Jobs: Video Қор
  • Pr. Rosling "Washing machine" (Karolinska University, Sweden) URL
  • How to open and close presentation URL
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  Topic 10. Writing CV and cover letters

  • Writing Resumes Қор
  • CV and resumes_samples Folder
  • HW # 7, 8: CV and Cover Letter. Due to July 5, 2022. Till 18:00 Assignment
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  Topic 11. Job application process

  • Lecture 16. Application process Қор
  • Cover letter. Source from Purdue University Қор
  • Dear students, 

    On July 5, 2022 we will have a guest-lecturer, Julie Yudina, Organization Development Director, EA Investment Holding

    The topic is "Job Application Process" 

• Ағымдық тақырып
  

  Topic 12. Devil wears PRADA. Business Communication issues in the movie. Deadline - 23 November 2020 23:59

  • HW # 9, 10. Essay writing based on the movie "Devil wears Prada" Assignment
  • Assignment. useful phrases. possible topics for discussion Қор

    please, read the assignment carefully.

    enjoy watching the movie!http://www.delightenglish.ru/serial3/The_Devil_Wears_Prada.htm

  • Non-verbal communication URL

    https://www.verywellmind.com/types-of-nonverbal-communication-2795397
    

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  Midterm 2. On July 7, 2022. Guidance for Exam 2

  Topics to be covered:

  - Writing: positive letters, negative, persuasive

  - Job Application documents: CV, cover letter, and job interview 

  - Making presentations

  - Speaking Verbal Structure (styles of communications, Communicator' strategy, credibility, techniques)

  Chapters: 4, 7,8,9,10, 14, 15, 16 - these chapters are required  

  The following chapters are optional: 5,6 - (writing, completing),

  • Midterm 2. July 7, 2022 Тест
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  Topic 15. Final presentations

  Байланысу мүмкін емес
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  Final Presentations

  • Final presentation submit here Assignment
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  Final exam: is available from July 14 till July 15, 2022

  
  

  Please, download the case, read it discuss it, answer the questions provided below:

  • Final case for final exam: will be available on July 14, 18:00 Қор

    Restricted Available until
  • Submission of the final case discussion paper. Due to July 15, 2022, 18:00 Assignment

    Questions for final case discussion out of 20 points:

    1.     Identify main stakeholders in the case. Explain Why they are stakeholders, justify how they can be affected by the situation in the case. (5 points)

    2.     Analyze Zoom Organizational Chat (Exhibit 8). Explain how does the communication flow in this company (downward, upward, flat)? Why do you think it goes in this way? Is it effective? (5 points).

    3.     Eric Yuan, the founder of the Zoom, wants to create a “happy company”, “the culture of happiness”. What are his strategies in creating a happy team? Analyze. (5 points).

    4.     If you are Eric Yuan, what will be your recommendations for further company development, managing crisis communication and building a “culture of happiness”? (5 points).

    Enjoy reading the case and Good luck!