Glossary This glossary is a work in progress, intended to help students taking the course Business Communication. The Glossary of Business Communication covers many areas and aspects of communication, but it is by no means a complete glossary of communication. As the entries are from books representing different approaches to communication, they do not necessarily form a consistent whole. However, all entries are from widely used textbooks covering large areas of interpersonal, group, organizational, mass, and intercultural communication. The glossary is based on the following sources. Thill, J. and Bovee, C. (2016). Excellence in Business Communications. 12th Edition. Prentice Hall/Pearson Education International
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